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SPARK 'PMU'

An inhouse software 'QUEST' has been developed by SPARK PMU to monitor the calls and the type of queries received at the HelpDesk. With the help of 'Quest', SPARK PMU can identify from which module the most number of queries are asked and the changes to be made in the module. It also helps to record and quantify the number of queries answered by mail, chat and phone at the HelpDesk by each person.

Work Report From 01-01-2013 TO 18-12-2017
Mail Chat Phone Mobile Visitor Tapal Others Total
533347 107847 386241 23702 209195 11055 28144 1296271
 
TODAY'S WORK REPORT December 18, 2017, 10:02 pm
Mail Chat Phone Mobile Visitor Tapal Others Total
392 38 270 1 259 4 1 965
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What is new
All DDOs are informed that Government has scheduled to implement Digitally signed e submission alone from the salary and other allowances from 1st September 2017 onwards. KELTRON has been assigned the responsibility of giving Digital Signature Certificate(DSC) FREE OF COST. Hence all DDOs are requested to take Digital signature certificates(DSC) from KELTRON and to Contact District wise KELTRON office .DDOs should ensure that the name in Digital Signature is same as that in SPARK. No correction in name will be entertained by SPARK PMU based on Digital Signature Certificate(DSC).
. Tutorial for Terminal Surrender Arrear based on Pay revision 2014 Download Tutorial
. Tutorial for Pay Revision 2014 Arrear processing Download Tutorial
. Tutorial for PF Claims which required Autherisation Approval from AG`s Download Tutorial
. Integration of SPARK - GPF Authorisation from Accountant General ( AG ) Office - Orders issued







.Enabled Photo and Signature resizing tool in SPARK

.The important NOTICE from PFRDA to the NPS subscribers may please be seen. All DDOs are requested to communicate the content of the notice to NPS subscribers (PRAN holders)

.Kannur Regional Spark Help Centre 0497-2707722

 

 

 

 

 

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Today: Dec 18, 2017
 
Disclaimer: Endeavour has been made to make available updated, correct and accurate information. The errors, if any, whenever brought to the notice of the concerned will be rectified. But, SPARK PMU will accept no responsibility and liability, of whatever nature for the correctness of the material on the website. In this regard, the users are advised to verify in their own interest, the correctness of the facts from the concerned official or person.