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An inhouse software 'QUEST' has been developed by SPARK PMU to monitor the calls and the type of queries received at the HelpDesk. With the help of 'Quest', SPARK PMU can identify from which module the most number of queries are asked and the changes to be made in the module. It also helps to record and quantify the number of queries answered by mail, chat and phone at the HelpDesk by each person.

Work Report From 01-01-2013 TO 25-02-2017
Mail Chat Phone Mobile Visitor Tapal Others Total
436513 102366 340465 23598 158530 9475 20669 1088356
TODAY'S WORK REPORT February 25, 2017, 7:05 pm
Mail Chat Phone Mobile Visitor Tapal Others Total
318 37 279 0 143 12 6 795
What is new
. Tutorial for PF Claims which required Autherisation Approval from AG`s Download Tutorial
. Integration of SPARK - GPF Authorisation from Accountant General ( AG ) Office - Orders issued

.Enabled Photo and Signature resizing tool in SPARK

.The important NOTICE from PFRDA to the NPS subscribers may please be seen. All DDOs are requested to communicate the content of the notice to NPS subscribers (PRAN holders)

.Kannur Regional Spark Help Centre 0497-2707722






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Today: Feb 25, 2017
Disclaimer: Endeavour has been made to make available updated, correct and accurate information. The errors, if any, whenever brought to the notice of the concerned will be rectified. But, SPARK PMU will accept no responsibility and liability, of whatever nature for the correctness of the material on the website. In this regard, the users are advised to verify in their own interest, the correctness of the facts from the concerned official or person.