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An inhouse software 'QUEST' has been developed by SPARK PMU to monitor the calls and the type of queries received at the HelpDesk. With the help of 'Quest', SPARK PMU can identify from which module the most number of queries are asked and the changes to be made in the module. It also helps to record and quantify the number of queries answered by mail, chat and phone at the HelpDesk by each person.

Work Report From 01-01-2013 TO 26-05-2017
Mail Chat Phone Mobile Visitor Tapal Others Total
465853 105211 358212 23633 170607 9924 22592 1152772
TODAY'S WORK REPORT May 26, 2017, 11:25 am
Mail Chat Phone Mobile Visitor Tapal Others Total
101 11 48 0 40 1 7 208
What is new
. Tutorial for Pay Revision 2014 Arrear processing Download Tutorial
. Tutorial for PF Claims which required Autherisation Approval from AG`s Download Tutorial
. Integration of SPARK - GPF Authorisation from Accountant General ( AG ) Office - Orders issued

.Enabled Photo and Signature resizing tool in SPARK

.The important NOTICE from PFRDA to the NPS subscribers may please be seen. All DDOs are requested to communicate the content of the notice to NPS subscribers (PRAN holders)

.Kannur Regional Spark Help Centre 0497-2707722






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Today: May 26, 2017
Disclaimer: Endeavour has been made to make available updated, correct and accurate information. The errors, if any, whenever brought to the notice of the concerned will be rectified. But, SPARK PMU will accept no responsibility and liability, of whatever nature for the correctness of the material on the website. In this regard, the users are advised to verify in their own interest, the correctness of the facts from the concerned official or person.